Privacy Policy Overview
This policy explains how we collect, use, and protect your personal information on our site.
Introduction to Our Commitment
At sorenalux.pro, we value your privacy. This policy describes how your personal data is handled and the rights you have over your information when you use our site.
We are committed to transparent data use and protect your personal information through robust security practices complying with Malaysian and international standards.
Information We Collect
We gather personal data directly and automatically, such as names, contact information, and usage data, for site operation and improvement purposes.
Directly Provided Information
- • Information submitted via contact forms, such as your name and email.
- • Communications through email or phone for support or inquiries.
- • Responses to surveys or feedback requests for site enhancement.
- • Participation in campaigns, promotions, or partnerships with your consent.
- • Details given during subscription to newsletters or updates.
Automatically Collected Information
- • Browser type, device information, and access times.
- • Pages visited and navigation patterns on our website.
- • IP address and geographic region for security and analytics.
- • Cookies and tracking technologies for site functionality.
- • Interactions with emails we send for engagement analysis.
How We Use Information
Personal data helps us provide services, improve content, and secure our website. Your information is never sold to third parties.
- • Delivering requested content or newsletters.
- • Responding to inquiries and support needs.
- • Improving website layout, content, and user experience.
- • Ensuring legal compliance and platform security.
- • Customizing user experience according to preferences.
- • Sending updates only with your consent.
- • Keeping secure records for operational needs.
Our Commitment: We take your privacy seriously, always complying with Malaysian laws. Your personal information is handled with respect and integrity by sorenalux.pro.
Data Sharing Policy
We only share your information with trusted partners or legal authorities when absolutely necessary, following strict guidelines.
Third-Party Service Providers
Trusted vendors may help us host or analyze the site, but they can only use information for the stated purposes.
Legal Obligations
We may disclose information if required by Malaysian law or to protect rights and safety.
Anonymous Site Statistics
Non-personal data may be used for analytical purposes to improve site quality.
Your Rights and Choices
You can access, correct, request deletion, or object to use of your personal information through a simple request.
- • You have the right to access personal data we hold about you.
- • Request corrections to incomplete or inaccurate information.
- • Request deletion of your data from our records.
- • Ask for copies of your data in a portable format.
- • Object to processing of your information under certain circumstances.
- • Request we restrict use of your information where justified.
For rights requests or privacy concerns, email the address in our Contact section for prompt response.
Security of Information
We implement safeguards to protect your data against unauthorized access, loss, or alteration, using trusted security methods.
Technical Security Measures
- • Data encrypted during transmission and storage.
- • Firewalls and regular malware scans in place.
- • Secure access controls manage authorized users.
- • Monitoring for unauthorized activity and threats.
Organizational Protection Steps
- • Staff trained in privacy and security responsibilities.
- • Internal procedures for secure data access.
- • Regular policy reviews for ongoing compliance.
- • Incident response plans for data breaches.
How Long We Keep Data
Personal information is kept only as long as necessary for site operation or as legally required.
- • Kept as long as your account or subscription is active.
- • Site interaction data kept for trend analysis only.
- • Records of inquiries retained for support history.
- • Transaction-related data stored for compliance.
- • Only maintained during active email subscriptions.
Once retention ends, information is securely deleted or anonymized.
International Data Transfers
Transfers outside Malaysia use safeguards in line with legal standards for privacy and security.
- • Transfers only to regions with strong protection measures.
- • Standard contractual clauses ensure compliance.
- • Vendor assessments prevent unauthorized use.
- • User consent requested where required.
How We Use Cookies
Cookies help improve site functionality, measure traffic, and personalize content. You can control your browser’s cookie settings.
Types of Cookies Used
- • Enable site features required for core operation.
- • Measure website usage and error monitoring.
- • Remember preferences for better experience.
- • Support chat, forms, and interaction features.
You may control cookies through browser settings. Some features may be limited if cookies are disabled.
Updates to This Policy
This policy may change for legal, security, or operational reasons. We notify users about important changes.
- • Policy revisions posted on our website.
- • Email notification for material changes, if subscribed.
- • Review date listed at the top of this page.
- • Continued use signals acceptance of changes.
We invite regular review of this policy for updates.
Contact Information
For privacy questions, contact us using the details below or our site form.
Sorenalux
348, Jalan Tun Razak, Level 41, Vista Tower, The Intermark, Kuala Lumpur 50400 Malaysia
Phone: +60 4-970 9523
Email: content@sorenalux.pro
Policy last updated January 10, 2026.
Policy effective January 10, 2026.